How Navion Achieved a
0.1% Missed Medication Rate
Across 50+ Communities

Clinical chaos across seven states — and no single source of truth.

Navion Senior Solutions grew quickly through acquisition — and every community they brought on came with its own systems, its own documentation habits, and its own gaps. By the time clinical leadership took stock, they were managing a patchwork of three different eMAR vendors, paper-based documentation at multiple sites, and regional nurses who were constantly reacting to problems in systems they barely knew.

The consequences were predictable. Care documentation was inconsistent. Medication management practices varied community by community. Regional leaders had no reliable visibility into what was happening on the ground — and training staff across seven states on different systems was a compounding operational burden with no end in sight.

What Navion needed was not just a better eMAR — they needed a single platform that could scale with them, standardize clinical operations across every site, and give leadership the real-time visibility to catch problems before they became crises.

A single platform. A deployment model built for scale.

Navion rolled out ECP's eMAR and EHR across their portfolio in a phased approach — starting with six-week community deployments anchored by regional nurses providing on-site training. The early rollouts were deliberately thorough: focused on building the right habits around medication management workflows before expanding to other clinical documentation.

As Navion's clinical team became more fluent with ECP, the rollout model evolved. Six-week deployments compressed to two weeks. Two weeks became fully virtual. By 2025, Navion had developed the internal capacity to onboard multiple communities simultaneously — without sacrificing consistency or care quality.

The key enabler was not just the platform — it was the combination of ECP's real-time dashboards with a strong internal champion structure. Navion appointed a dedicated project lead to maintain alignment across regions. Regional directors used ECP's audit tools to track adoption rates and compliance metrics community by community, creating accountability loops that paper systems and legacy software simply could not support.

Medication compliance numbers that set a new standard.

The results Navion achieved are not just good — they are exceptional relative to industry benchmarks. Their missed medication rate of 0.1% sits 50 times better than the clinical benchmark of less than 5%. Unavailable medications at administration came in at 0.2%, also well below the target threshold.

Across 8.8 million scheduled medications per year, these numbers represent a material reduction in clinical risk for Navion's 2,000+ residents — and a documented operational capability that regional leaders can now track, report on, and improve in real time.

• Received ECP's 2024 Med Management Award for clinical excellence
• 176 move-ins processed in April alone — 1,500 to 2,000 annually
• Over 2,000 active users across diverse clinical and administrative roles
• Late medication rate reduced from 12.3% to 8% year-over-year, with a 2026 target of under 5%
• Virtual training model proven effective at scale with zero on-site visits required

For Navion's clinical leadership, the shift from reactive to proactive is the headline story. Regional directors are no longer waiting on reports or flying blind into communities. They are reviewing live dashboards, coaching teams on specific gaps, and setting tighter internal benchmarks than the industry requires — because ECP makes that visibility possible.