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Independent Living Software | ECP

One platform for independent living. And for when residents need more.

ECP gives independent living communities the tools to manage services, track resident wellness, fill vacancies faster, and — when residents transition to assisted living — continue on the same platform without starting over.

Trusted by 8,000+ senior living communities across all 50 states.

Sunrise IL — Community Overview
90.4% Occupancy  ·  47/52 Units
5 Units Available
Today's Services
Dorothy K. — Suite 12A
Breakfast · Housekeeping
Completed ✓
!
Robert M. — Suite 8B
Wellness Check
Due 2:00 PM
Helen W. — Suite 31
Salon Visit · Breakfast
Completed ✓
CRM Activity
4 Active Leads
2 Tours This Week
2 Move-Ins Pending
8,000+
Communities
850+
Pharmacy Partners
120,000+
Active Users
All 50
States
100%
US Support
The problem with most IL software

Most IL software was built for AL. And most AL software ignores IL entirely.

Independent living communities don't need hospital-grade clinical tools. But they do need service documentation, wellness tracking, occupancy management, and a way to handle residents who start needing more care. Finding software that fits — without overpaying for clinical complexity you won't use — is harder than it should be.

Tools built for the wrong care level
Full-featured AL software brings clinical complexity that IL staff don't need and can't easily navigate. Front-desk staff and activity coordinators shouldn't need a nursing background to use the platform.
No continuity when residents' needs change
When a resident transitions from IL to AL, operators on separate platforms face data migration, re-enrollment, and documentation handoffs. For the resident, it feels like starting over. For staff, it's rework.
Occupancy and CRM are an afterthought
Most senior living software is built for clinical teams. IL communities run on occupancy — and that means they need lead management, tour tracking, and room availability tools that most clinical platforms skip.
What ECP covers

The tools independent living communities need, without the tools they don't.

01 — Service Tracking & Resident Wellness
Service Tracking & Resident Wellness
Document every service a resident receives — meals, housekeeping, salon visits, wellness checks — without a full clinical EHR. Keep a clear record of who needs what and when, with automated alerts when scheduled checks are due.
  • Service documentation with resident-specific schedules
  • Wellness check tracking with automated alerts
  • Face sheet and resident file: photo, dietary plan, life story, contacts, notes
  • Physician order sheets and medication lists stored electronically
02 — CRM & Occupancy Management
CRM & Occupancy Management
IL communities run on occupancy. ECP's CRM tracks leads, manages tours, monitors room availability, and gives teams clear visibility into what's available and at what rate — before a potential resident loses interest.
  • Lead capture and follow-up tracking
  • Tour scheduling and outcome documentation
  • Room availability and current rate visibility by unit type
  • Payer type tracking for financial planning
03 — Smooth Resident Transitions
Smooth Resident Transitions
When a resident's needs grow, ECP handles it. The same resident record used in IL carries directly into the AL workflow — no re-entry, no data migration, no gap in documentation history.
  • Single resident record across IL and AL
  • Move-ins and clinical onboarding from existing IL data
  • No platform change at the point of care transition
  • Continuity for families who see consistent, connected documentation
04 — Simple for Every Staff Member
Simple for Every Staff Member
IL staff aren't always clinical. Front-desk coordinators, activities staff, and dining teams all touch the platform. ECP is built around a 3-click philosophy — accessible to anyone, regardless of clinical background.
  • Designed for non-clinical staff alongside clinical teams
  • Clean, intuitive layout with role-based task views
  • Staff can learn it in hours, not weeks
  • Automated alerts so nothing falls through the cracks
Real results, real communities

What communities on ECP report.

19
communities live on ECP in under one week — full portfolio standardized without disruption
SAL Management Group
12.4%
increase in care revenue after connecting clinical documentation to billing
SAL Management Group
58
communities across 9 states on ECP — including mixed campuses with IL, AL, and memory care
Cedarhurst Senior Living
75%
reduction in missed billing charges after connecting service documentation to charge capture
Integrated Care Communities
Read Customer Stories →
One Resident Record — IL to AL & Beyond
CRM
Lead captured. Tour scheduled. Unit assigned.
Move-Ins
Digital paperwork signed. Resident file created.
Services + EHR
Daily services tracked. Wellness checks logged.
Billing
Services documented trigger charges. Automatically.
No duplicate entry
Single resident record
IL to AL ready
One Connected Platform

IL, AL, and memory care — one resident record, one platform.

For operators running independent living alongside assisted living or memory care, switching platforms at the point of a resident transition is a problem ECP eliminates. One platform runs your whole campus. The resident record follows the person — not the care level.

  • IL service tracking and wellness documentation in one view
  • Resident transitions to AL handled entirely within ECP
  • Billing tied to services documented — no manual charge capture
  • Portfolio visibility for operators managing multiple communities
Explore the Full Platform →
Integrations

60+ integrations. One connected ecosystem.

ECP fits into the tech stack you already use — pharmacy, billing, workforce management, resident engagement, dining, and more.

850+ Pharmacy Partners
The largest pharmacy integration network in senior living software. Your pharmacy is almost certainly already connected.
60+ Technology Partners
Spanning workforce management, resident engagement, dining, safety, billing tools, and more — named integrations you already rely on.
REST API, Webhooks & HL7
Custom connections for enterprise operators. REST API, Webhooks, HL7, and CSV support for flexible, secure data exchange.
Named partners
PharMerica
Omnicare
SafelyYou
LifeLoop
Microsoft 365
QuickBooks
Sage Intacct
Power BI
OnShift
+ 51 more
Why it matters

ECP doesn't make you pay for clinical tools you'll never use.

Independent living communities aren't skilled nursing facilities. ECP gives IL operators the documentation and operational tools they need — without forcing them to navigate clinical workflows designed for a different care setting.

Right-sized for IL
Service tracking, wellness checks, resident files, CRM, and occupancy management without the clinical overhead of a full EHR. Use what you need. Unlock more if residents' needs change.
Built for non-clinical staff
Front-desk coordinators. Activities directors. Dining staff. ECP's 3-click philosophy means anyone on your team can use it — no prior clinical or technical background required.
Ready for what's next
When your community adds AL, or when a resident's needs grow, ECP is already there. You don't swap platforms. You don't migrate data. You just expand what you're doing in the system you already know.
Common questions

Frequently asked questions about ECP's independent living software.

ECP gives independent living communities tools for service documentation, resident wellness tracking, CRM and occupancy management, and resident file management — without requiring clinical complexity designed for assisted living or skilled nursing. For mixed campuses, ECP also runs the AL and memory care workflows on the same platform, so resident records transfer seamlessly when care needs change.
Yes. ECP is designed to run IL, AL, and memory care on the same platform. For operators managing mixed campuses or portfolios with different care levels, one resident record follows the person through each transition — no re-entry, no data migration, no documentation gap. Cedarhurst Senior Living runs 58 communities across 9 states on ECP, including mixed-care campuses.
Yes. ECP's CRM tools track leads, manage tour scheduling, monitor room availability by unit type, and provide real-time occupancy visibility. For independent living communities where census management is the primary operational concern, ECP gives teams the visibility they need to fill vacancies faster.
ECP tracks resident services — meals, housekeeping, salon visits, wellness checks — with resident-specific schedules and automated alerts. Service documentation is tied to the resident file and can be connected to billing for accurate charge capture. Wellness checks include automated reminders so scheduled touchpoints don't get missed.
Yes. ECP is built around a 3-click philosophy — designed so that any staff member, regardless of clinical or technical background, can navigate it without training. Front-desk staff, activities coordinators, and dining teams use ECP alongside clinical staff. The role-based task view shows each person exactly what they need to do without requiring them to navigate the full clinical platform.

See how ECP works in an independent living community like yours.

A quick conversation. No obligation. We'll walk you through service documentation, the CRM workflow, and how the platform supports your community — and grows with it.

You'll complete your meeting request on the next page — takes under 2 minutes.

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850+ pharmacy partners  ·  8,000+ communities  ·  100% US-based support  ·  SOC 2 Type II compliant